Some Sequachee Valley Electric Cooperative business members have recently been the target of a utility related scam. The scam involves a phone call from a person calling claiming to be a dispatcher for SVEC letting the business know that their power will be cut off shortly unless they call an 800 or 801- prefixed phone number and talk with a billing clerk to make a payment.
The SVEC members were wise enough to hang up and call their local office to check the validity of the call and no harm was done. SVEC would like to remind its members that customers who have an overdue bill may receive an automated courtesy call from the co-op to remind them that their bill is past due and direct them to call their local office. SVEC representatives will not demand payment over the phone. The staff will advise the member of the date the collection process will begin – usually within a day or two from the call, not within the hour – giving the member time to make a payment or an arrangement to pay.
If you receive a suspicious phone call, hang up and call your local SVEC office to report it. While SVEC does send some emails, if you receive a suspicious email claiming to be from SVEC, do not click on anything, call your local SVEC office and give them the information in the message then delete it. If someone unfamiliar comes to your home claiming to be from SVEC, they should be wearing SVEC logoed clothing, driving an SVEC vehicle and they should have an SVEC identification card. If this is not the case please feel free to call your local SVEC office to verify the identity of the person claiming to be from the co-op
“The safety and confidence of our members is a number one priority with us. We try to do everything possible to make it easy for you to identify the information you receive from us and the people representing us,” stated Bob Matheny, SVEC President/CEO. “If in doubt, do not hesitate to call anytime to verify any suspicious electric utility phone call, email or visitor you may receive,” he continued. Contact SVEC 24/7 by calling your local office or 888-421-7832.
Please share this information with your friends and neighbors.